Refund policy

Refund & Return Policy

At LilyHoodies, we are committed to providing quality products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.

All Sales Are Final

All purchases made through LilyHoodies are final.

We do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Ordering the wrong size, color, or style

  • Accidental purchases

  • Personal preference after receiving the product

  • Buyer's remorse

  • Incorrect shipping information provided by the customer

  • Failure to read the product description before purchasing

Please review your order carefully before completing your purchase.

Returns

We do not accept returns unless the item you received is damaged, defective, or incorrect due to our error.

If your request does not meet these conditions, your return request will be declined.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

Your email should include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the damage or defect

  • Photos of the product packaging (if applicable)

Once we review your claim, we will determine the appropriate resolution. Depending on the circumstances, we may provide:

  • A replacement item, or

  • A refund if a replacement is not available.

Claims submitted without sufficient evidence may be denied.

Refund Eligibility

Refunds will only be considered if:

  • You received the wrong item.

  • The product arrived significantly damaged or defective.

  • The issue is determined to be our responsibility.

Refunds will not be issued for:

  • Change of mind

  • Products that have been used, worn, washed, or altered

  • Normal wear and tear

  • Minor variations in color due to screen settings

  • Slight manufacturing variations that do not affect product functionality

  • Shipping delays caused by the carrier

  • Orders delayed due to customs processing

  • Incorrect shipping information provided by the customer

Exchange Policy

We do not offer exchanges for sizing, color selection, or personal preference.

Please refer to our sizing information before placing your order. If you are unsure about sizing, feel free to contact us before purchasing.

Order Cancellations

Orders are processed quickly after they are placed.

Because of this, we cannot guarantee that an order can be cancelled or modified once it has been submitted. If your order has already entered processing or shipment, it cannot be cancelled.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, LilyHoodies is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen after delivery, please contact the shipping carrier directly.

Shipping Delays

Estimated delivery times are provided for convenience only.

Unexpected delays caused by:

  • Weather

  • Customs inspections

  • Carrier issues

  • Peak holiday periods

  • Other events outside our control

do not qualify for refunds or cancellations.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before filing a chargeback with your payment provider.

Fraudulent or abusive chargebacks may be disputed using order confirmations, tracking information, delivery records, and any communication related to the order.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us at:

Email: lilyhoodies@gmail.com

We aim to respond to all inquiries within 1–3 business days.