Shipping Policy

Processing Time

All orders are processed within 1–3 business days after your order has been placed. During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

Estimated delivery time is 6–13 business days after your order has been shipped.

Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your order may be delayed, returned, or lost. LilyHoodies is not responsible for orders shipped to incorrectly entered addresses. If your order has not yet been processed, please contact us immediately and we will do our best to update your shipping details.

Delays

While we strive to deliver every order within the estimated timeframe, delivery dates are not guaranteed.

Delays caused by shipping carriers, customs inspections, severe weather, holidays, or other events outside of our control do not qualify for refunds, cancellations, or compensation.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, LilyHoodies is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier directly for assistance.

International Shipping

We currently ship to select countries worldwide. International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Questions

If you have any questions regarding shipping or your order, please contact us:

Email: lilyhoodies@gmail.com

Our customer support team aims to respond within 1–2 business days.